City CouncilMeeting AgendaTuesday, December 12, 2023 at 3:30 P.m. - 5:00 P.m.Council ChambersGuelph City Hall, 1 Carden StreetChanges to the original agenda are noted with an asterisk "*".City Council meetings are live streamed at guelph.ca/live. Members of the public may delegate in person or by electronic participation. To listen to the meeting over the phone, call 1-416-216-5643 and enter access code 2340 451 3071.1.Call to Order 2.Authority to move into closed meeting That the Council of the City of Guelph now hold a meeting that is closed to the public, pursuant to the Municipal Act, to consider:Recommendation:2.1 Call to Order (closed meeting) Public Comments: 2.2Disclosure of Pecuniary Interest and General Nature Thereof (closed items) Public Comments: 2.5Chief Administrative Officer Sub-committee Performance Evaluation for 2023 Public Comments: Section 239(2)(b) and (d) of the Municipal Act, related to personal matters about an identifiable individual, including municipal or local board employees, and labour relations or employee negotiations3.Closed Meeting Summary 4.Open Meeting - 5:00 p.m. 4.1O Canada 4.2Silent Reflection 4.3First Nations Acknowledgement 4.4Disclosure of Pecuniary Interest and General Nature Thereof 5.Recognitions 5.1Recipient of the Order of Ontario Marva Wisdom5.22023 First Robotics World Championship Winners BeaverworX team, Our Lady of Lourdes Catholic School7.Items for Discussion The following items have been extracted from the Committee of the Whole Consent Report and the Council Consent Agenda and will be considered separately. These items have been extracted either at the request of a member of Council or because they include a presentation and/or delegations.7.1Implementing Service Simplified Guelph's Customer Service Strategy - 2023-476 1.Implementing Service Simplified Guelph's Customer Service Strategy - 2023-476.pdf2.Attachment 1 ServiceSimplified Progress Report 2023 Presentation.pdf3.Attachment 2 ServiceSimplifiedGraphicSummary.pdfPresentation:Stephen O'Brien, General Manager City Clerks Office, City Clerk Stacey Hare, Program Manager, Customer Service and Customer Experience Recommendation:That the report titled Implementing Service Simplified: Guelph’s Customer Service Strategy, dated December 12, 2023, be received. 8.Mayor’s Announcements Please provide any announcements, to the Mayor in writing, by 12 noon on the day of the Council meeting.9.Adjournment No Item Selected This item has no attachments.1.Implementing Service Simplified Guelph's Customer Service Strategy - 2023-476.pdf2.Attachment 1 ServiceSimplified Progress Report 2023 Presentation.pdf3.Attachment 2 ServiceSimplifiedGraphicSummary.pdf