Trevor Lee, Deputy Chief Administrative Officer, Corporate Services, provided opening remarks.
Stephen O'Brien, General Manager, City Clerk's Office/City Clerk, spoke to the vision, standards, and commitments included in the customer service strategy. He also provided closing remarks.
Stacey Hare, Program Manager, Customer Service and Customer Experience, explained how customer satisfaction is measured, outlined future milestones of the Service Simplified strategy, and presented an online tool for reporting issues across the city.