Minutes of Guelph City CouncilTuesday, December 12, 2023 at 3:30 P.m. - 5:00 P.m.Council ChambersGuelph City Hall, 1 Carden StreetCouncil:Mayor C. GuthrieCouncillor C. BillingsCouncillor L. BusuttilCouncillor L. CaronCouncillor E. CatonCouncillor K. ChewCouncillor C. DownerCouncillor D. GibsonCouncillor R. GollerCouncillor D. O'RourkeCouncillor M. RichardsonAbsent:Councillor P. AlltCouncillor C. KlassenStaff:S. Stewart, Chief Administrative OfficerC. Clack-Bush, Deputy Chief Administrative Officer, Public ServicesJ. Holmes, Deputy Chief Administrative Officer, Infrastructure, Development and Enterprise ServicesT. Lee, Deputy Chief Administrative Officer, Corporate ServicesS. O'Brien, General Manager, City Clerk's Office/City ClerkG. Meades, Council and Committee CoordinatorC. Murray-Sprague, Council and Committee CoordinatorA. Sandor, Council and Committee AssistantS. Hare, Program Manager, Customer Service and Customer Experience1.Call to Order Mayor Guthrie called the meeting to order 3:46 p.m..1.1Disclosure of Pecuniary Interest and General Nature Thereof There were no disclosures. 2.Authority to move into closed meeting Moved ByCouncillor GollerSeconded ByCouncillor Richardson That the Council of the City of Guelph now hold a meeting that is closed to the public, pursuant to the Municipal Act, Sections 239(2)(b)(d)(e) and (f) and Section 239 (3.1) related to personal matters about an identifiable individual, including municipal or local board employees, labour relations or employee negotiations, litigation or potential litigation, including matters before administrative tribunals, affecting the municipality or local board, advice that is subject to solicitor-client privilege, including communications necessary for that purpose, and a meeting for the purpose of educating or training the members. CarriedThe following items were considered:2.1 Call to Order (closed meeting) Public Comments: 2.3Confirmation of Minutes for the closed Council meetings held November 21, 28 and 29, 2023 Public Comments: 2.4Clair Maltby Secondary Plan – Ontario Land Tribunal Update Public Comments: 2.5Chief Administrative Officer Sub-committee Performance Evaluation for 2023 Public Comments: 2.6Procedure By-law Training and Clarity Public Comments: 3.Closed Meeting Summary Mayor Guthrie provided a summary stating that staff direction was given on item 2.4, Clair Maltby Secondary Plan. Mayor Guthrie also advised that Council received Procedure By-law training and had discussions to clarify sections of the by-law, but no direction was given.Moved ByCouncillor RichardsonSeconded ByCouncillor Goller That the 2023 Chief Administrative Officer performance evaluation, as described and outlined in the closed Council report dated Tuesday, December 12, 2023, be approved. Voting in Favour: (11)Mayor Guthrie, Councillor Gibson, Councillor Goller, Councillor Downer, Councillor O'Rourke, Councillor Billings, Councillor Caron, Councillor Caton, Councillor Richardson, Councillor Busuttil, and Councillor ChewCarried (11 to 0)4.Open Meeting - 5:00 p.m. Mayor Guthrie Called the open meeting to order (5:02 p.m.)5.Recognitions 5.1Recipient of the Order of Ontario Mayor Guthrie acknowledged the recipient Marva Wisdom.5.22023 First Robotics World Championship Winners Mayor Guthrie acknowledged the recipients.6.Confirmation of Open Minutes 1.Post-Meeting Minutes - SCM_Nov06_2023 - English.pdf2.Post-Meeting Minutes - Special Council Meeting - Budget_Nov07_2023 - English.pdf3.Post-Meeting Minutes - Special Council Meeting - Budget_Nov15_2023 - English.pdf4.Post-Meeting Minutes - CPM_Nov21_2023 - English.pdf5.Post-Meeting Minutes - City Council_Nov28_2023 - English.pdf6.Post-Meeting Minutes - Special Council Meeting - Budget_Nov29_2023 - English.pdf7.Post-Meeting Minutes - CoW_Nov06_2023 - English.pdfMoved ByCouncillor RichardsonSeconded ByCouncillor CatonThat the minutes of the open Council Meetings held November 6, 7, 15, 21, 28 and 29 2023, and the Committee of the Whole Meeting held November 6, 2023, be confirmed as recorded and without being read.Voting in Favour: (11)Mayor Guthrie, Councillor Gibson, Councillor Goller, Councillor Downer, Councillor O'Rourke, Councillor Billings, Councillor Caron, Councillor Caton, Councillor Richardson, Councillor Busuttil, and Councillor ChewCarried (11 to 0)7.Items for Discussion 7.1Implementing Service Simplified Guelph's Customer Service Strategy - 2023-476 1.Implementing Service Simplified Guelph's Customer Service Strategy - 2023-476.pdf2.Attachment 1 ServiceSimplified Progress Report 2023 Presentation.pdf3.Attachment 2 ServiceSimplifiedGraphicSummary.pdfStephen O'Brien, General Manager City Clerk's Office, City Clerk, introduced the presentation. Stacey Hare, Program Manager, Customer Service and Customer Experience, provided an update on the Customer Service Strategy.Moved ByCouncillor GollerSeconded ByCouncillor Caton That the report titled Implementing Service Simplified: Guelph’s Customer Service Strategy, dated December 12, 2023, be received. Voting in Favour: (11)Mayor Guthrie, Councillor Gibson, Councillor Goller, Councillor Downer, Councillor O'Rourke, Councillor Billings, Councillor Caron, Councillor Caton, Councillor Richardson, Councillor Busuttil, and Councillor ChewCarried (11 to 0)9.Adjournment Moved ByCouncillor BillingsSeconded ByCouncillor ChewThat the meeting be adjourned (5:53 p.m.).CarriedNo Item Selected This item has no attachments.1.Implementing Service Simplified Guelph's Customer Service Strategy - 2023-476.pdf2.Attachment 1 ServiceSimplified Progress Report 2023 Presentation.pdf3.Attachment 2 ServiceSimplifiedGraphicSummary.pdf1.Post-Meeting Minutes - SCM_Nov06_2023 - English.pdf2.Post-Meeting Minutes - Special Council Meeting - Budget_Nov07_2023 - English.pdf3.Post-Meeting Minutes - Special Council Meeting - Budget_Nov15_2023 - English.pdf4.Post-Meeting Minutes - CPM_Nov21_2023 - English.pdf5.Post-Meeting Minutes - City Council_Nov28_2023 - English.pdf6.Post-Meeting Minutes - Special Council Meeting - Budget_Nov29_2023 - English.pdf7.Post-Meeting Minutes - CoW_Nov06_2023 - English.pdf